We are "Prime Apparel" only. We are not affiliated with Prime Group, Zenetti, or any other company. If you did not order from Prime Apparel, please contact the store you purchased from.

Shipping

Do you ship overseas?

No, we're not currently shipping other the UK. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

Delivery time depends on the courier service. Our average delivery time is 2–3 working days. We are currently using Evri.

What shipping carriers do you use?

We are using Evri for Standard Deliveries as well as for Express Deliveries.

Product

Can I return my product?

We offer free returns within 30 days for any issues with the seller or our part, including defective or damaged items. If you return the item for reasons other than seller fault, such as change of mind or incorrect ordering, you are responsible for the return shipping costs. Refunds are issued in the form of a coupon valued at the product's price, which can be used towards future purchases on our platform.

Customer support

01212889796

Send a message

cs@primeapparel.co.uk

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